CertifiedDigital.com Company Policies

At CertifiedDigital.com, we are committed to protecting your privacy online. Your Private Information will never be disclosed to anyone and will be used for business purposes only. All orders are placed through a secure online server. We use VeriSign - a trusted third party - to assure your security. Only Authorized persons have access to your information.


Data Security and Protection

We guarantee that every online transaction you make will be 100 % safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. We also make every effort to ensure that your purchase experience at CertifiedDigital.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSL) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://…) in the Web site address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file. If your uncomfortable ordering online you can always order by telephone, toll free 1-855-859-0555. Also, please note that CertifiedDigital.com reserves the right to deny the request to ship to an address other than the billing address.


Confirmation, Pricing and Availability:

We make every effort to get your order to you as soon as possible. In-stock items are generally shipped within 48 business hours after confirmation. Please note that shipping time does not include processing time. If there is a problem with your order you will receive an email stating more details. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process. Standard shipping is free to the 48 contiguous states, we also offer expedited shipping options. All orders are shipped via UPS or USPS. Unfortunately, it is common that packages are lost or damaged during delivery, and therefore insurance is required on every order that we ship. Please note that insurance is a separate charge which varies depending on shipment destination, transit time, package weight, dimension and total value of the entire order. Therefore please be sure to ask our Customer Service Representatives about our shipping options and the cost associated with insuring your order. All shipments will be insured by UPS or USPS for the first $100.00, the remainder must be insured by our third party insurance company in order for the package to be fully insured {Protected}. If the package containing your order is lost or damaged during shipping, we will certainly replace what is lost or damaged. All costs involved in insuring each package will be forwarded to the customer at the time of purchase. Please be aware that because cost prices fluctuate from week to week, we do not offer any price protection once an order has been shipped.

Cancellation Policy:

Please note that orders can only be cancelled and refunded in full if they are cancelled within the same day that it was placed. If an order is cancelled any time later than a day after it was placed, there will be an 8 % charge to cover credit card and other fees. No order can be cancelled or adjusted once it is in shipping status. 

Return Instructions:

Use the original packaging or a strong corrugated box.
Pack and tape your package securely.
Follow the instructions in your RMA email to ship the package back to us.

International Credit Cards
We do not accept any form of credit or debit card issued from any country outside of the United States. If, however, an international credit card was indeed charged, the order will be immediately cancelled and the card will be refunded or the charge will be voided. Please note that we charge in US Dollars and refund in US Dollars. We do not have any control over the exchange rate between currencies. Additionally, CertifiedDigital.com is not responsible for any discrepancies in the amount refunded due to the exchange rates. Place an order with an international credit card at your own risk.

Gift Certificates

Gift certificates cannot be exchanged or returned for cash, credit or check.


Questions?

If, at any time, you have questions about returning an item purchased on CertifiedDigital.com, send us an email at CertifiedDigital.CS@Gmail.com